Return & Refund Policy
Thank you for shopping with us! We want to ensure your complete satisfaction with your purchase. Therefore, we offer a 7-day return policy for all eligible products. Please read the following guidelines carefully:
Eligibility:
a. The return policy is applicable only to products purchased directly from our online store.
b. The product must be in its original condition, unused, and in the same packaging as received.
c. Certain items such as perishable goods, intimate apparel, personalized items, and downloadable software are exempt from this return policy. Please check the product description for any specific return restrictions.
Return Process:
a. If you wish to return a product, please contact our customer service team within 7 days from the date of delivery. You can reach us via email or phone, and our representatives will guide you through the return process.
b. Please provide the order number, product details, and the reason for the return when contacting us.
c. Our customer service team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the product.
Return Shipping:
a. The customer is responsible for the return shipping costs, except in cases where the product is defective or damaged upon receipt.
b. If the product is defective or damaged, we will provide a prepaid shipping label for the return, and the shipping charges will be refunded to you.
c. It is recommended to use a reliable shipping service with tracking and insurance when returning the product. We are not responsible for any lost or damaged items during the return transit.
Inspection and Refund:
a. Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
b. If the product passes the inspection, we will initiate the refund process within 3 business days.
c. Refunds will be issued in the original form of payment used during the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
CALL US: 065394979
WHATSAPP: 0588947991, EMAIL: SUPPORT@MOSHIZ.COM
- Flash sale items with No-Return Policy
- Products with notes which states so specifically that the item cannot be returned
- Products like; Underwear’s, Skinny tight wears, Software, Music albums, CD’s, Perfumes & Cosmetics